When I try to save settings I receive the below error message.


Warning: DOMDocument::loadXML() [function.DOMDocument-loadXML]: Start tag expected, '<' not found in Entity, line: 1 in /home/the1silv/public_html/star/components/com_jvideo/assets/lib/infin-lib.php on line 96

Fatal error: Call to a member function getAttribute() on a non-object in /home/the1silv/public_html/star/components/com_jvideo/assets/lib/infin-lib.php on line 99

Any assistance would be wonderful. I read other posts but they seem to receive a different error message.

Hi dharmony,

The most likely cause is that you're using version libxml2 2.7.1 or 2.7.2. There is a bug introduced in 2.7.1 that strips out very important brackets during the parsing of XML: bugs.php.net/bug.php?id=45996

At this time, they haven't released a fix for it yet, so you will need to downgrade libxml to a previous version. If you aren't sure how to go about this, either contact your hosting provider, or send me an email and we can discuss it.

- Matt

I hate to sound so green but what is a libxml2?

No problem.

"libxml2" is piece of software used to read "XML" documents. XML documents are used to organize information in an ordered and easy-to-read fashion. When setting up your account in JVideo, it receives an XML document from Infinovision that includes your account information. Without the correct version of "libxml2", JVideo can't understand what Infinovision is talking about.

If you ask your system administrator (or website host) about it, they'll be able to help you. However, if you find that they won't, please email me and I'll see if we can't find you a better option.

- Matt

OK I have found out some information for you.

1) I am using libxml Version: 2.6.32

2) Curl is compiled into Apache/PHP on my server, but it does not use a proxy.

Thanks you for your assistance on this.

Hi dharmony,

Please create a PHP info page and email me the link. I'll be able to assist you a little bit faster if I have this.

To do so, upload a PHP page to your website with the following code inside:



Just email me the link.

- Matt

Hi Matt my site is www.the1silverstar.com/star/info.php

When we find the bug in this will it help the error below also?



* A problem occured during an automatic video sync.


Warning: DOMDocument::loadXML() [function.DOMDocument-loadXML]: Start tag expected, '<' not found in Entity, line: 1 in /home/the1silv/public_html/star/components/com_jvideo/assets/lib/infin-lib.php on line 210

This comes up when I click on the link under video.

Hi dharmony,

According to the PHP info page, your server is using libXML 2.7.2. Please ask your website host to downgrade to 2.6.32 or recompile PHP with libexpat. You can send your sysadmin to the page below so he/she will have the information they need: bugs.php.net/bug.php?id=45996

- Matt

Matt you are WONDERFUL! I gave the information you gave me to my host support and they created a work around. Everything is working now. I just have a couple of small questions.

1) What is the Custom Profile Mapping used for? I am not sure if I need to add anything here. I know in your video tutorial you didn't do anything to this.

2) When I edit a video and place it under a category it will not save. Correction it will go through the saving process but the change will not save. Everything else seems to save but the category.

Hi dharmony,

Custom Profile mapping is only used if you have a profile system not in the list, but you need to map user accounts to a different profile. You can usually just ignore this. Anything you do with custom profile mapping can also be done as a JVideo profile plugin (located in /component/com_jvideo/plugins), but custom profile mapping let's you do the same thing on-the-fly with most profile systems.

As far as the category problem... JVideo lets you add a video to as many categories as you want. I've had other users mention the same "problem". You need to select the category you want and click the "Add to Category" button. You'll see the category will appear right below the drop-down menu. I'll need to clarify that.

Let me know if you have any more questions,

- Matt

I have the same problem. My website host have libXML 2.7.2 and not wanted downgrade this version . Is another solution for this or does come there soon update for Jvideo?

To greet

Karer

Hi Karer,

It is possible to configure PHP with libexpat support, which gets around the problem. It's weird that your host doesn't want to downgrade, as this is one of the most important features of libXML, and by default it doesn't work! If you need to switch hosting, you can check out Cloud Hosting if you are interested in a web host that supports these features.

Thanks,

Matt

I sit now approximately a week at these website host. It for me a large work has been everything let twist. Therefore to another website host is no option for me. And I live in the Netherlands.
I wait for your update. I hope you do this as soon as possible.

Hi tilkitasi,

There isn't anything we can really do, as the XML support is required for parsing remote requests with your Infinovision account information. I would suggest, if you don't want to switch hosts, to contact support at your hosting company, and ask about "including libexpat support in PHP". Otherwise, you'll probably run into problems with other PHP applications that require libXML.

Hope this helps,

Matt

Hi,

I am getting this error when I try to save the Account Setup

Warning: domdocument::domdocument() expects at least 1 parameter, 0 given in path\administrator\components\com_jvideo\library\infin-lib.php on line 97


Fatal error: Call to undefined method domdocument::loadXML() in path\administrator\components\com_jvideo\library\infin-lib.php on line 98


I am using libxml Version 2.6.32 and PHP Version 5.2.6.

Any help is greatly appreciated.

Thanks!

~Rubie